Shipping Policy

Due to force majeure, the specific transportation time may be different in different seasons.

Current shipping time is 3-5 business days.  

SHIPPING COSTS

Free Shipping on Orders Over $100.00

SHIPPING DESTINATIONS

Mr.Captain ships only the 48 states of the United States.Cannot ship to Alaska, American Samoa, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Rhode Island, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific.
Thank you for your understanding.

SHIPPING CARRIERS

Mr.Captain ships using FedEx and USPS, based on the size/weight of your order and your delivery address, but occasionally we’ll need to send multiple shipments: for example, if you’ve ordered several large/bulky items.

Note: the rowing machine is divided into 2 packages for transportation.

ABOUT LOST PACKAGES

Most orders are generally shipped without requiring a signature at delivery. In some high-risk areas, we may elect to have the shipping carrier obtain a signature before making a delivery.

Our responsibilities: - instruct the shipping carrier to deliver to the address you supplied at checkout - to ship in a timely fashion - pack shipments in such a way so they arrive undamaged.

Your responsibilities: - supply us with a safe and secure address for delivery - monitor the tracking information that we deliver to you via email and/or SMS text message so you'll know when your parcel is out for delivery and can retrieve it promptly. Do not leave parcels sitting unclaimed.

Notably, we are not responsible for parcels stolen from your doorstep after delivery is made to the address you provided. Shipping carriers will not pay claims on parcels where the tracking shows "delivered". Please enter a safe and secure address for delivery purposes.